Terms & Conditions

1. Booking terms

• 1.1 Late arrivals: if you arrive more than 10 minutes after your booked time we may not be able to complete the work that day.
• 1.2 No-shows: a £35 fee applies.
• 1.3 Cancellations: a £35 fee applies if you cancel with less than 12 hours' notice.
• 1.4 The £35 cancellation fee is non-waivable and applies regardless of the reason given, including traffic, breakdown, running late, illness, family emergency, double-booking, forgetting the appointment or a change of mind.
• 1.5 Appointment confirmation: we send a text message the day before your appointment. If you do not reply, the appointment is cancelled and the slot released.
• 1.6 Slots are by appointment only. Please arrive at the booked time and allow around two hours for the condenser fit and re-gas.

2. The £229 condenser fit and re-gas

• 2.1 The £229 price covers fitting your condenser, new seals where required, system vacuum, leak test and a full re-gas with the correct refrigerant (R134a or R1234yf).
• 2.2 The condenser itself is not included in the £229. You order the part from our recommended supplier (typically £60–£150) and it is delivered by DPD the next working day.
• 2.3 If the wrong condenser is ordered and we have already removed the bumper or front-end trim to begin the fit, an £80 fee applies to cover the time spent on removal and refitting before the correct part can be fitted.
• 2.4 You are paying for the condenser to be fitted and the system to be re-gassed only. We are not responsible if the air conditioning does not blow cold after fitting, because the original fault may be elsewhere in the system — for example a separate leak in the pipes, a failing compressor, a blocked drier, an electrical fault, a faulty pressure switch or other pre-existing component failure that was not part of the condenser replacement.
• 2.5 If additional faults are found once the system is running (for example a second leak elsewhere in the system), we will explain the fault and the options before any further work or charge.

3. Vehicle requirements

Please check the following before your appointment:

• 3.1 Interior fans must be working. Without them we cannot confirm the system is performing correctly after the work.
• 3.2 The bonnet release catch must be working so we can access the engine bay.
• 3.3 A £35 appointment charge applies if the vehicle is not in a fit state to be worked on when you arrive.

4. Workmanship and liability

• 4.1 We warrant our fitting workmanship. Parts you supply are covered by the supplier's own warranty, not by us.
• 4.2 We are not liable for pre-existing faults, corrosion, or component failure unrelated to the condenser work carried out.
• 4.3 Vehicles are left with us at the owner's risk for the duration of the appointment. Please remove valuables before dropping the car off.
• 4.4 Nothing in these terms affects your statutory rights as a consumer.

5. Payment

• 5.1 Payment for the £229 fitting and re-gas is due on collection of the vehicle.
• 5.2 The condenser is bought by you directly from the supplier and is paid for separately.
• 5.3 Diagnostic, no-show, cancellation and appointment charges of £35 are payable on the same terms.